Airfreight general sales agency ECS Group is to use CargoAi’s CargoCoPilot API to digitalize requests and quotations. The solution uses generative AI to automate manual email processing for ECS Group’s operational and sales teams across 23 countries.
ECS Group needed to streamline the overwhelming volume of client emails for rates, quotations, and bookings. The CargoCoPilot API feeds unstructured data from client emails directly into its Quantum quotation tool and automatically generates an email response with a quotation. So far it has handled more than 10,000 quotations a month. Since its implementation, ECS Group has achieved 34% automation of quotations.