Air Canada Cargo has won Cargo iQ’s Team Up award, one of two new prizes at its Quality-Rally (Q-Rally) held in November in Madrid, Spain.
The award recognises members who have worked to improve a chosen aspect of their operations in collaboration with another organization or an internal team.
Air Canada aligned cross functional teams, including operations, commercial, and IT, to deliver measurable improvements together, achieving a 7% increase in delivery as promised performance.
The carrier achieved significant gains in data completeness across its network, demonstrating that re-enforcing the quality management system and providing tools to the relevant staff, drives improvements, making operations more robust and performance more reliable.
The second new prize, the Scale up award, went to Kuehne+Nagel, explored the work done by a single company in conjunction with multiple partners to drive improvement on a chosen topic. The forwarder identified root causes behind shipments failing to generate valid air waybill route maps.
Working closely with partner airlines, it implemented Participant Identification and Messaging Address (PIMA) updates, and aligned internal processes to resolve the issues. The updates allow for more of Kuehne+Nagel shipments to be evaluated according to the standard, allowing for better evaluation of the carriers and providing better visibility for shippers.
