Saudia Cargo is to deploy what it says is the industry’s first AI sales worker in partnership with Cargo.one. Built using cargo.one’s AI-native operating system, the AI workers handle inbound requests for quotations and formulate quotes within seconds. Airline customers will receive quotes much faster, while sales teams can focus on specialist shipments and value-adding activities.
AI workers can also handle routine requests automatically while escalating exceptions, and within parameters defined and controlled by the carrier. Every action from an AI worker is logged and auditable.
Saudia Cargo fields a large volume of inbound rate requests every day from email. Every request requires up to date research across dates, alternative airports, and service tiers, and the diligent formulation of a quote against the clock.
Cargo.one says its AI workers commonly deliver carriers like Saudia Cargo a 68% reduction in quote turnaround time, and deliver 89% accuracy on first-generated quotes.
