Abu Dhabi airline Etihad Cargo has implemented a customised version of Awery’s enterprise resource planning (ERP) system to manage its cargo chartering programme and help it meet a 35% surge in requests. It says the intelligent automation (IA)-based system will streamline operations, improve response times, and improve customer service. And allow Etihad Cargo to classify and prioritise charter queries, improve analytics and performance evaluation, as well as providing access to historical pricing data.