Air cargo quality standards group Cargo iQ has updated its Encore management platform to give ground handling agents visibility over specific time commitments for shipments in their care in order to meet service level agreements.
Technology and product manager Chris Davies (pictured) said that this not only means that shipments are more likely to arrive on time, but it also helps to protect the integrity of time-critical shipments and protect stakeholders from incurring unfair penalties.
For example, when an airline agrees that a forwarder can collect a shipment within a specified timeframe after landing, this data is input into the system and is used by the Cargo iQ Data Management Platform (CDMP) to create the route map for the shipment’s journey, which can then be monitored.
Discrepancies in actual versus planned process times can lead to disputes between handlers, airlines and forwarders but with GHAs now able to view the service agreement data in ENCORE, there is a single place for referencing offsets, making it easier to meet targets.