Supply chain visibility specialist project44 has acquired Austin, Texas-based delivery experience management firm Convey, for £255 million. Project44 says the move extends its service to the last-mile sector, including parcel, and courier delivery, as well as return items.
The two companies say they can radically change the way companies view, learn, and react to downstream changes, such as shipping delays, or Covid-related worker shortages and port closures and the demand for total order visibility and the ability to get ahead of issues before they occur has never been greater.
Convey adds the ability to resolve parcel delivery issues through automated customer communication, allowing carriers and logistics service providers to spend less time working manually and more time focused on their core business.