Hong Kong Air Cargo Terminals Limited (Hactl) has opened a Terminal Services Centre – Export (TSCE), embodying new digital processes and document handling features.
Hactl’s Terminal Services Centre has been providing Air Cargo Documentation (ACD) services for airline customers since 1998. By 2023, three quarters of Hactl’s 100+ airline customers were using the facility, which now handles an average of 2,000 air waybills daily; around 80% of which have up to now been paper documents.
Hactl’s new TSCE provides a more pleasant working environment for staff, and utilises many innovative new features to enhance operational efficiency and the customer experience: Agents can now make a Dangerous Goods Inspection Reservation via the COSAC-Mobile app, instead of filling out a paper request on arrival at the TSCE counter.
TSCE staff can now use Real-time build-up monitoring to check ULD build-up progress at workstations in real time.
A new TSC Dashboard provides a comprehensive overview of all export cargo documents being processed.
The new TSCE also supports Export Cargo Document e-Submission, enabling freight agents to submit export cargo documents online in advance, so avoiding last-minute rushes and eliminating counter queuing.
A new Document Submission Hub will enable visiting agents to place their documents into totes instead of handing them to counter staff. The Hub will then check the documents and store them, using an automated archive and retrieval system.
The Document Submission Hub will timestamp and track the documents’ progress through submission and acceptance or rejection (stating the reason for any rejection), and will constantly log progress to provide agents, airlines and Hactl staff with instant, real-time status information.
A Document Management System will collect and collate data from all Export Cargo Document e-Submissions, to assist in consolidating documentation and building cargo manifests for each flight.