Colombian carrier Avianca has completed implementation of IBS Software’s iCargo air cargo management platform.
It provides a single unified cargo management platform for the carrier and all its affiliated airlines, including AeroUnion – an all-cargo carrier based in Mexico. The implementation includes iCargo Web Portal suite, which provides a range of self-help tools to increase Avianca Cargo’s cargo selling capabilities and provides customers with digital channel for booking and tracking instead of email and call centers.
Avianca Cargo has grown through acquisitions and mergers, which resulted in a range of different systems, tools, and business processes. By implementing an end-to-end cargo management platform, Avianca Cargo has unified dissimilar business systems into a single platform used by all group carriers allowing them to offer consolidated routes and bookings.