New era for airfreight quality scheme


Marie Seco-Köppen is to take over from Lothar Moehle as Executive Director of the Cargo iQ. The airfreight quality organisation has also launched a new membership engagement scheme including a tiered membership program and scorecard for Key Performance Indicators (KPIs).

Seco-Köppen brings over 20 years’ experience in delivering process improvements and digitalization, joining from the Im3pact AG transport consultancy. She is currently also Master Operating Plan (MOP) working group chair at Cargo iQ, said: “In our fragmented industry, quality standards and digitalization remain crucial to attain increased performance visibility, which is required to remove redundancies and jointly

drive-up service consistency for the shipper.”

Moehle is retiring in June after a 50-year career in air cargo and will formally step down in May. He commented: “Cargo iQ is taking the next step in driving quality in our industry by engaging members in two initiatives that put implementation transparency at the heart of the process, as well as ensuring all stakeholders have clear KPIs against which they can measure success and define improvements,” said Moehle.

“The scorecard system will be open for all air cargo stakeholders who engage with Cargo iQ members to use, to measure the quality of their partner’s service, but also their own performance.”

The scorecard is under development for forwarder-carrier and carrier-ground handling agent relationships, concentrates on measuring selected Cargo iQ milestones, including Notified for Delivery (NFD) performance and timely and complete information exchange.

The tier system scheme awards members Bronze, Silver, or Gold membership according to level of implementation and reporting conformance.


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