Swissport-Lufthansa team take Cargo iQ quality title

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A joint Swissport and Lufthansa team won the Cargo iQ Quality-Rally (Q-rally) in Singapore on 4 December with their Implementation of their freight into warehouse (FIW) program.

The bi-annual Q rally is designed to push continuous improvement and encourage stakeholders in the global Cargo iQ quality improvement program to challenge each other and work together, share learnings, and make their efforts and results visible.

FIW’s goal was to level up the accuracy of service level agreement measurements, between the aircraft and drop off and the warehouse processes. Swissport applied continuous improvement throughout the project, initially by manually logging the movements of shipments. The partners then analysed the findings, improved the system requirements, measured again, and went back to fix the remaining discoveries.

The joint team presented and shared their learnings to the Q-rally including different business scenarios.