Software firm Aerios says that light freighter operator Berry Aviation has cut its quote turnaround times from 5–6 minutes to around 2 minutes after adopting its Carrier App. Moreover, it says, duplicate requests are handled handled in seconds, rather than being rebuilt manually.
The Carrier App has replaced legacy technology to streamline quote generation for Berry’s customers.
US-based Berry Aviation operates a fleet of nine Embraer EMB 120 Brasilia cargo aircraft to provide on-demand domestic cargo services for the automotive market.
Aerios says that currently, air cargo charter remains highly reliant on legacy systems and manual workflows, which can create bottlenecks and introduce manual errors, particularly in fast-moving markets.
By replacing a legacy system with Aerios’ Carrier App, Berry Aviation has seen a dramatic improvement in response times to client requests, as well as improved efficiency, it says.
Generating quotations from Berry’s former mid-2000s era platform was time-consuming, with lengthy manual calculations and limited access to historical data and quotations.
The new system sits directly within Berry Aviation’s charter sales workflow and enables its team to generate quotes significantly faster, reducing response times and increasing customer satisfaction. The system also introduces structured data tracking and reporting, allowing management to instantly access insights, including top customers by revenue, conversion rates, and key routes and pricing metrics, replacing manual, time-intensive reporting processes.
Berry’s Chris Alexander, in charge of cargo sales and flight control, said: “Aerios is a game-changer. We are in the early stages, and it has already reduced the time it takes to provide our customers with quotes by 50%. It is so efficient and easy to use, and the best part is the fact that it can easily be customized to fit our needs.”
