Federal Express has launched its FedEx Surround portfolio for shipment monitoring and intervention in Europe. Already available in some Asian markets, it isbeing made available to customers in the healthcare sector in the UK, Ireland, Netherlands, Belgium, Luxemburg, Germany, France, Italy, Spain, and Switzerland. Other European markets and sectors will follow by the end of 2024 and in early 2025.

FedEx Surround predicts potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions. Three levels of service – Select, Preferred, and Premium –support a industries including healthcare, aerospace, automotive, and high-tech, providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments.

A Surround dashboard provides near real-time global visibility with predictive analytics using machine learning. 

Prioritised boarding and handling, cold chain support and in- and out-of-network intervention are available with dedicated teams at hubs, ramps, and stations, including customized reporting.

FedEx president of Europe, Wouter Roels, said: “This is a game-changer for businesses relying on just-in-time delivery and high-stakes shipments. We are constantly learning from the millions of packages moving through our network each day– identifying patterns, trends, cause-effect relationships – and using those insights to improve our service in a more focused way. The launch of FedEx Surround® in Europe means that we can offer our customers smarter ways to manage their supply chain.”