Air France KLM Martinair Cargo reports that 91% of all bookings are now made through digital channels. The carrier says that over the past eight years, it has evolved from a simple online quote tool into the myCargo comprehensive digital service hub.
AFKLMP has also rolled out its CRM360 unified customer relationship management platform across 68 service stations worldwide. The deployment — executed over 16 months in 15 waves — concluded with the final go-live in Cairo for the Northwest Africa and Levant region.
Launched just two years ago, AFKLMP’s PLUS service delivers preferential handling and faster recovery in the event of operational challenges.
