ECS Group’s Squair team verified its one millionth AWB since launching the back office service for airlines in March 2020. It processes AWBs completely digitally, following up on billing queries where required, and consolidates and checks cargo sales reports.
ECS says the service reduces operational costs for customers, and results in fewer charges correction advices and disputes. It adds that it is the sole GSSA to offer a stand-alone service.
KPIs reveal that 95% of all AWBs are processed autonomously with under 5% generating a request for clarification from customers.
Squair launched a second team in India in February 2023, complementing the existing one in Bulgaria and opening the market to Far-East customers.