WFS trains airfreight leaders of the future

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Worldwide Flight Services (WFS), a member of the SATS Group, has launched a Leadership Academy for staff in stations in North America in collaboration with Abilene Christian University (ACU). It aims to develop operational management skills, create a pathway for career growth by equipping participants with the know-how for bigger responsibilities, and position WFS as an employer-of-choice.

The first 28 participants of the Academy – existing WFS team members and recent recruits – are part of a 15-week leadership training program in the first two host cities in WFS’ North American network, Dallas Fort Worth and Los Angeles. They will complete the program’s custom-made curriculum, including a seven-week core academic program and seven weeks of on-the-job training at WFS stations in the two cities. The course will include modules with online course work. 

Senior WFS leaders from each functional area of the business will be guest lecturers for presentations in class or virtually. The functional areas include operational aspects such as Cargo, Express, Ground, and Safety and Security, as well as corporate aspects like Continuous Improvement, Finance, Human Capital, and Project Management. Guest speakers from key WFS customers will also be invited to share their experience with course participants to give them a broader appreciation of the air logistics industry.

The complete course consists of 19 modules, including managing and leading, organizational culture, social awareness and empathy, coaching and feedback, goals, resilience and well-being, and self-leadership.

Upon successful completion of the program, certification for each participant will include a Manager-on-Duty Leadership Academy Credly Badge as well as up to nine hours of college credit in Leadership, Management, and Communications.

The Leadership Academy will become an annual WFS training program with fresh recruits and employees selected from the company’s network of 85 North American stations in key cities in Canada and the US.

Americas chief executive Mike Simpson said: “We want to make sure we are providing our people with a great place to work and an environment where they can use their capabilities, learn new skills, and nurture their careers. This is about being purposeful with leadership development and ensuring our senior and middle managers across North America are equipped to support our people and customers, taking full advantage of opportunities, and effectively managing challenges when they arise.

“We are investing in our emerging leaders because we believe effective leadership creates a work environment where people want to stay with WFS and grow with us. Having seen ACU’s successes with other major organizations across many industries, we look forward to the business and personal benefits our new Leadership Academy is going to deliver.”

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