Finnair FIRST offers capacity guarantee


Finnair Cargo’s FIRST premium service now includes a capacity guarantee. This means that even on a fully booked flight there is the option to choose a FIRST booking within that capacity guarantee.

The service is for situations where a customer urgently and regardless of cost wants to make a booking for a specific flight.

There is also a money back guarantee which pays the customer 50% of the booking price refunded if it cannot be executed as promised, subject to conditions available on the FIRST website.

First cargo customers are also being offered round the clock customer service and support. Local offices will continue service as before during local office hours, but in addition, a chat service is available at Finnair Cargo’s hub at Helsinki Airport 24 hours a day.


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