Data security and compliance are top priorities for airfreight general sales and service agents (GSSAs) investing in digital platforms according to a recent poll conducted by Awery Aviation Software during a session of the Federation of Airline General Sales and Service Agents (FEDAGSA).
The poll, receiving over 200 responses, was conducted in March 2025, during the International Air Transport Association (IATA) World Cargo Symposium in Dubai, to better understand FEDAGSA members’ current and future digital requirements.
Awery chief commercial officer, Tristan Koch, said: “It is absolutely imperative that companies’ data is stringently protected. Industry data regulations and certifications have always been essential to our work, and we’ve made long-term investments to ensure our systems meet the highest standards.”
Awery is certified under SOC 2 Type II, ISO 27001, and ISO 9001 frameworks, for secure data handling and information management, and frequently undergoes penetration testing.
“With the issues we’re seeing across the industry – cyber attacks and data breaches exposing vulnerabilities in major supply chain organisations – it’s more important than ever to ensure your data is protected,” Koch added.
The poll also revealed that increased efficiency, cost savings, better customer service, and scalability were among the top priorities for GSSAs looking to invest in digital platforms.