IAG Cargo strengthens customer team

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IAG Cargo has promoted Pat Dobie from chief transformation officer to chief customer and infrastructure officer while George Efkolodis joins the business as head of customer experience.

Both appointees will focus on the end-to-end customer experience as the business continues to increase capacity on its network whilst offering cargo-only services and its charter product. The IAG group includes British Airways, Iberia and Aer Lingus toghther with low-cost carriers LEVEL and Vueling.

Pat Dobie has been with IAG Cargo since 2017 and brings over 30 years’ experience in the logistics and aviation sector. George Efkolodis has over 20 years’ experience in aviation, having held senior roles at Munich Airport International, Heathrow and IATA.

Pat Dobie commented: “The past year has been an eventful one for IAG Cargo, with many highlights. We celebrated our 10-year anniversary, transported more than 20,000 tonnes of PPE, delivered COVID-19 vaccines and created a new charter product – incredibly popular with our customers. Throughout the pandemic we have adapted for our customers as their needs evolved.”

George Efkolodis said his appointment “comes at an exciting and crucial time for the business…Our continued success depends on our customers and ensuring they get the most of out of IAG Cargo.”

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