Cathay Mail brings better customer experience to postal users

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Cathay Cargo says that its enhanced Cathay Mail platform will give post offices track-and-trace visibility and improve customer experience.
The “mail as cargo” solution integrates mail-handling data with air cargo systems using the the postal air waybill (PAWB) to remove much of the shipment paperwork previously needed. It gives origin and destination post offices, and designated operators visibility of shipments down to mail bag level, allowing package-level visibility to e-commerce shippers.
The information also helps the carrier manage capacity against actual volumes of mail on flights, allowing for surges in demand, or making unused space available for other cargo at slacker periods for mail.
Mail heading to Europe will also be compliant with the European Union’s new ICS2 customs requirements being introduced this year.
Cathay Cargo is also making KPIs such as on-time delivery and visibility performance, accessible and updated from live data available on its EzyPost platform. Also, in the event of an aircraft being grounded at an intermediate stop, staff will also be able to identify and segregate express mail shipments for priority uplift.

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